Support

Need help with Nuloop? Email support@nuloop.app and we'll get back to you. If something isn't working, tell us your iPhone model and iOS version.

Cancel a subscription

On your iPhone, open Settings → your name → Subscriptions, tap Nuloop, then tap Cancel Subscription. Cancel at least 24 hours before your plan renews to avoid the next charge. You keep access until the end of the period you paid for. Deleting the app doesn't cancel a subscription. Lifetime never renews, so there's nothing to cancel.

Restore a purchase

If you reinstall Nuloop or get a new iPhone, you can get your plan back without paying again. In Nuloop, open Settings and tap Restore purchase under Your plan. If you see the Plans screen instead, tap Restore purchase there. Use the same Apple Account you bought your plan with.

Delete a walk or planned loop

Open Your Loops. Swipe left on a walk under Recent or a loop under Planned, then tap Delete. For a walk, tap Delete again to confirm. To delete everything, delete the Nuloop app. We don't have a copy of your walks to delete.

Request a refund

Apple handles all refunds under its own policies. Go to reportaproblem.apple.com, sign in with your Apple Account, and choose Request a refund.